App / Live
These Terms & Conditions set out the rules that apply when you open and use your xking vip account — covering how your account works, how transactions are handled, and what conduct is expected on both sides. Read through before you start so there are no surprises along the way.
By creating and using an xking vip account, you confirm that you have read and agree to these Terms & Conditions in full. Access to the platform is subject to local law in your region; where local law does not permit access, these terms do not extend that permission. We reserve the right to update these terms, and the current version is always shown on this page — the date at the bottom reflects the most recent revision. If a change affects how you use your account materially, we aim to notify you before it takes effect through the contact details registered on your account. Wallet transactions processed through GrabPay, InstaPay, or Bank Transfer are each subject to the separate terms of those payment providers in addition to ours. Nothing in these Terms & Conditions removes your rights under applicable Philippine consumer regulations. Where any section of this document conflicts with local law, that section is read as narrowly as the law requires. For the avoidance of doubt, these terms govern your relationship with xking vip only — they do not extend to third-party game studios, payment processors, or linked services.
These Terms & Conditions apply specifically to your xking vip account and the services we operate directly. They do not extend to services, platforms, or products outside our control. The four areas below draw a clear line between what we govern and what sits outside this policy.
Your login credentials, session behaviour, account registration details, and any suspension or closure of your account are all governed by these terms. You are responsible for keeping your access details secure and for activity made through your account.
Deposits and withdrawals processed via GrabPay, InstaPay, or Bank Transfer fall within this policy for the portion we handle — from the point funds enter our system to when they leave. The payment provider's own terms also apply to their segment of the transaction.
Game content available in the lobby — including titles from CQ9, Pragmatic Play, Microgaming, Joker, and PlayStar — is displayed under licence from those studios. We host the lobby; the studio governs the game rules and mechanics within each title.
Links to external services, payment gateways, or partner platforms that open outside xking vip are not covered by this policy. Once you leave our platform, the third party's own terms and privacy rules apply to anything you do there.
These Terms & Conditions are not a one-way document. You have concrete actions available to you at any stage of your account. Your transaction history is visible in the wallet section of your account dashboard after login — every deposit and withdrawal is recorded with a timestamp and reference number. If any account detail is incorrect, you can raise a correction request through the support channel, where our team will verify and update the record on file. Questions about how a particular clause applies to your account are handled through the same support path; if the question requires escalation, we will tell you the next step rather than leave you waiting without a response. You can request a copy of the data we hold on your account by contacting support directly. These actions are available to you regardless of whether your account is active or on hold, as long as the account has not been permanently closed.
Every deposit and withdrawal is logged in the wallet section of your account. Log in and open the transaction history tab to see the full record, including amounts, dates, and the payment method used for each entry.
If your registered name, contact number, or e-wallet details need updating, contact support with the correct information and any verification they request. Changes are applied after the verification step is completed on our end.
Any clause in these terms that is unclear can be queried through our support channel. State the specific section and your question; our team will respond with the applicable explanation rather than a generic reply.
You may request a summary of the personal data tied to your account by contacting us through the details in the Support section below. We will confirm receipt and provide the requested information through the same channel.
If any part of these Terms & Conditions raises a question about your account, your wallet, or how a specific rule applies to you, the paths below connect you to the right place. For account-specific queries, have your registered contact detail ready so we can locate your record without delay.
Open the chat widget from any page inside your account. This is the fastest path for active account questions, transaction queries, or any clause you need clarified quickly.
Send a written query to our support address listed in the Contact section of your account settings. Email is suitable for detailed questions about policy interpretation or formal data requests tied to your account.
The Help section inside your logged-in account contains category guides for common policy topics — account rules, wallet use, and access conditions. Check there first before raising a live query to save time.
Handling your account and the data connected to it responsibly is part of how these Terms & Conditions work in practice. The points below cover the main areas — what we retain, how we protect it, and how you stay in control.
We retain account and transaction records for the period required by applicable law and our internal compliance process. You can request a summary of retained data at any time through support. Records tied to closed accounts are held for the required retention window, not indefinitely.
We use session cookies to keep you logged in and to remember your account state across the lobby. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the account dashboard display on your device.
Your account is protected by the login credentials you set at registration. We recommend keeping these details private and not sharing access with others. If you suspect unauthorised access, contact support immediately so we can secure the account while you review your login credentials.
If you believe a section of these terms has been applied incorrectly to your account, raise the specific concern through support with your account reference. We review each case individually and respond with a clear outcome rather than a standard reply.
The questions below cover what members ask most when they first read through the Terms & Conditions. If your question is not here, the support channel in the section above is the direct path to an answer.
Yes. These terms apply to your account regardless of how you access it — whether through a mobile browser, a saved shortcut, or a desktop session. The access method does not change which rules apply; your account and the activity within it are always covered by the current version of these terms.
The updated version is published on this page with a revised date at the bottom. For changes that materially affect how you use your account, we aim to notify you in advance through your registered contact details. Continuing to use your account after a change takes effect means you accept the updated terms.
The portion of each transaction that passes through our system is covered here. GrabPay and InstaPay each have their own terms that apply to their segment of the transfer. Both sets of terms apply in parallel — ours for the account-side handling, theirs for the payment-provider side.
No. Each account is registered to one person, and use by anyone other than the registered account holder is not permitted under these terms. If we detect shared or transferred account access, we may suspend the account and request verification before reinstating access.
Contact support directly and request a data summary for your account. Include your registered contact detail so we can locate your record. We will confirm receipt and provide the information through the same support channel, in line with the applicable data retention rules.
xking vip is available in regions where local law permits access to this type of platform. If your location falls outside an eligible region, these Terms & Conditions do not grant you access. You are responsible for confirming that access is permitted where you are before using the account.